Claims Forms
Click on the claim form you wish to download.
All forms are in Adobe Acrobat PDF format.
Enter the loss information on the fill-in form.
In the Event of a Claim
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All claims must be reported by an association’s board of directors
or property manager.
Individual unit owners may not report claims to CAU.
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Claims may be reported in the following ways
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Call CAU toll free at:
1-800-228-1930
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Call CAU’s direct dial phone number:
267-757-7131
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Fax your claim form to CAU at:
267-757-7424
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Email your claim form to CAU at:
dclaims@cauinsure.com
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To expedite claims reporting, include your CAU account number or policy
number.
Emergency and temporary repairs you can do in the event of a large fire loss
or water damage claim
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Board up windows and cover openings in the roof and exterior surfaces to
prevent additional damage from wind, water, animals and other causes.
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Dry out, clean and disinfect the building with extractors, pumps, high
speed fans and dryers. Clean and sanitize materials and equipment.
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Set up temporary electric, plumbing and heating facilities.
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If there is standing water, the electricity should be shut off. The
association may require a professional to do this.
Special Notes
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Make sure that the area in which the loss originated remains intact so a
cause and origin expert can inspect it, if needed.
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Items removed from a unit should be set aside for an adjuster to inspect.
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It is helpful to have the association’s contractor inspect the loss with the
adjuster.